01
One point of contact
The client has a clear point of contact for follow-up on the building.
Follow-up
We follow up after handover
A commercial building needs to work well after the keys have been handed over. That is why we follow up on our projects and address matters that arise once the building is in use.
Our one- and five-year inspections team gathers enquiries, coordinates the relevant trades and follows up until the agreed matters have been addressed.
- After handover
- Follow-up on the building
- At the one- and five-year inspections
- Trade coordination
- Once the building is in use
- Addressing agreed matters
Our strengths
A steady hand in the follow-up process
Once a building has been in use for some time, questions or matters may arise that need closer investigation. We ensure enquiries are gathered, assessed and passed on to the right specialists.
02
We find the right trade
Enquiries are assessed and coordinated with the relevant supplier, subcontractor or in-house specialist.
03
We follow up
We do not simply pass a matter on. We follow it through the process and keep track of what has been agreed.
04
Knowledge of the building
We work on projects that KT Erhvervsbyg has helped deliver, so we can draw on each project’s solutions and history.
When several trades are needed
We identify the cause, not just the symptom
An issue in a completed building can involve several trades. Good follow-up therefore also means identifying where the problem arises and who needs to help resolve it.
- Client We receive the enquiry and clarify what is being experienced in the building.
- Specialists The relevant in-house specialists or external partners are brought in.
- Investigation Where necessary, the matter is investigated further before the next steps are agreed.
- Follow-up We keep track of agreements, activities and progress until the matter can be closed.
Before the inspection
We review the building before the meeting
A successful one- or five-year inspection begins before the inspection itself.
We therefore review the building’s history and recorded matters in advance, so the inspection can focus on what needs attention and clarification.
Reviewing the history
Previous enquiries and relevant information about the building are reviewed.
Inspection with the trades
Before the scheduled inspection, the building can be reviewed with the relevant trades so matters can be identified and clarified in advance.
Inspection
Observations and outstanding matters are brought together to provide a clear basis for the subsequent inspection with the client.
After the inspection
From recording to action
An inspection only delivers value when the recorded matters are followed through.
We therefore bring together the relevant points, coordinate with the trades involved and follow up on the agreements made.
Coordination
The relevant companies and specialists are involved in matters that need investigating or addressing.
Planning
The work is agreed and planned with consideration for the company’s day-to-day operations.
Documentation
We keep track of records, agreements and the subsequent handling of each matter.
Closure
Once the agreed matters have been addressed, we complete the follow-up so the case can be closed.
Planned follow-up
From handover to the one- and five-year inspections
As a new building becomes part of everyday operations, the scheduled inspections provide opportunities to follow up at different points in time.
After handover
The building comes into use
When the company moves in, the building begins to operate under the conditions it was designed for. Enquiries and observations can be gathered as they arise.
One-year inspection
The first experiences
After the initial period of use, the building is inspected, and relevant matters are recorded and followed up.
Five-year inspection
Follow-up over the longer term
The later inspection provides another opportunity to review the building after several years of use and follow up on relevant matters.
FAQs and advice
Frequently asked questions about one- and five-year inspections
What is a one-year inspection?
It is a scheduled inspection of the building after its initial period of use. Relevant matters are reviewed and recorded so they can be followed up afterwards.
What is a five-year inspection?
The five-year inspection provides an opportunity to follow up on the building after a longer period of use and review relevant matters with the client.
What should we do if we notice a problem between inspections?
You do not need to wait for the next scheduled inspection. Contact us so we can record your enquiry and assess how it should be handled.
Who should we contact?
Our team provides a point of contact for follow-up and ensures the relevant people and specialists are involved.
What happens after an inspection?
The recorded matters are gathered and assessed. We then coordinate the next steps with the relevant trades and follow up on the agreements made.
Do we need to contact the subcontractors ourselves?
As a rule, we bring together and coordinate the follow-up on our project, so the client does not have to identify the different trades themselves.
Can work be carried out while the business is operating?
That depends on the work involved. When work needs to be carried out in an occupied building, it is planned, as far as possible, around the company’s operations.
What should we prepare before an inspection?
It helps to bring together any observations and questions you have about the building. We also review our own records so there is a shared basis for the inspection.